DELIVERY & PICKUP INFORMATION

Delivery & Pickup Information (Croatia & EU)

For orders placed through this web shop, Pro-mimato d.o.o. offers customers the option of in-store pickup (Click & Collect) or delivery to a selected address via our staff or external delivery partners.

In-store Pickup (Click & Collect)

You can collect your order free of charge at our business location:

Pro-mimato d.o.o.
Oranice 36 (Vrapče)
10090 Zagreb, Croatia
Phone: +385 1 3886 852

Please note:

• Products are not kept in stock at the retail location, but in a separate warehouse.

• You will be notified by our staff regarding product availability and pickup timing.

• If the ordered product is not immediately available, we will inform you of the expected availability and pickup date.

Delivery to Your Address

Croatia

• Free delivery for orders of €50.00 or more (VAT included)

• For orders up to €49.99, delivery cost is €7.50 (VAT included)

These conditions apply only within the Republic of Croatia.

European Union Delivery

We also deliver to selected EU countries. Shipping costs are calculated per delivery:

• Austria – €11.86

• Belgium – €19.04

• Bulgaria – €19.01

• Czech Republic – €14.22

• Germany – €14.45

• Denmark – €21.15

• Estonia – €27.56

• Spain – €22.10

• Finland – €40.73

• France – €19.64

• Greece – €29.43

• Hungary – €9.38

• Ireland – €27.50

• Italy – €21.18

• Lithuania – €22.17

• Luxembourg – €18.44

• Latvia – €24.71

• Netherlands – €16.96

• Poland – €14.49

• Portugal – €20.41

• Romania – €19.01

• Sweden – €26.01

• Slovenia – €6.71

• Slovakia – €15.42

Delivery Process

If you choose delivery:

• Products will be shipped as soon as possible after order confirmation or after payment is received (bank transfers may take 1–2 business days).

• Delivery to islands or remote areas may take longer depending on courier schedules.

• You will receive an email notification with shipping details and the estimated delivery date once your order has been dispatched.

Delivery & Collection Conditions

• Upon delivery or pickup, you may be required to present a valid ID and sign a delivery note as proof of receipt.

• By signing, you confirm that the package was received undamaged.

• After acceptance, the delivery service is not responsible for damages unless it can be proven they occurred before delivery.

If you:

• Fail to collect your order, or

• Refuse delivery without a valid reason

we reserve the right to charge handling, transport, and related costs.

Delivery Time

Delivery time depends on product type:

Product categories:

1. Custom-fit seat covers

2. Custom-fit car mats

3. Universal products

4. Mandatory & safety equipment

5. Tools & accessories

6. Additional equipment

• Categories 4–6 (commercial goods):
  Delivery within 3–4 working days, if in stock

• Categories 1–3 (made-to-order products):
  Delivery within 10–15 working days

Order Processing

After placing an order:

• You will receive an offer by email, or a payment confirmation if paying by card.

• Once payment is visible in our bank account, the production or shipping process begins.

For any additional information, feel free to contact us at:
pro-mimato@pro-mimato.hr