PRODUCT INFORMATION, DELIVERY AND CONSUMER RIGHTS

Pro mimato d.o.o., with its registered office at Oranice 36, 10090 Zagreb, Croatia (VAT ID: 21315367878), sells the following products via the website www.pro-mimato.hr:

1. Custom-fit seat covers

2. Custom-fit car mats

3. Universal products

4. Mandatory and safety equipment

5. Tools and accessories

6. Additional equipment

ORDER PROCESS AND DELIVERY

After the end customer (consumer) submits an inquiry or places an order:

• they will receive an offer via email for the requested product, or

• in case of card payment, a payment confirmation

Once the payment is visible in the company’s bank account, the process of:

• production (if applicable), or

• order dispatch will begin.

Delivery times

• Commercial goods (items 4–6):
  3–4 working days (if in stock)
  If unavailable, the customer will be informed

• Made-to-order products (items 1–3):
  7–15 working days

Additional delivery conditions

The delivery charges displayed on the website and quoted during the ordering process apply exclusively to mainland destinations within the selected country.

Delivery to islands, remote areas, overseas territories, enclaves, and other locations that are subject to special carrier surcharges is not included in the standard delivery rates.

Examples include, but are not limited to, the Canary Islands, Balearic Islands, Madeira, Azores, French overseas territories, and similar destinations.

If the delivery address is located in such an area, Pro mimato d.o.o. reserves the right to:

• provide a separate delivery quotation before dispatching the order; or

• decline the order and issue a full refund if delivery is not commercially or logistically feasible.

By placing an order, the customer acknowledges that standard shipping rates are valid only for mainland destinations unless expressly agreed otherwise in writing.

COMPLAINTS

In accordance with applicable consumer protection laws, complaints may be submitted:

• by email: pro-mimato@pro-mimato.hr

• by post:
  Pro mimato d.o.o.
  Oranice 36
  10090 Zagreb
  Croatia

RIGHT OF WITHDRAWAL

The standard withdrawal form is available HERE.

Material defects are handled in accordance with applicable civil obligations law.

IMPORTANT – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with EU consumer protection law, the right of withdrawal does not apply to:

• goods made to the consumer’s specifications

• clearly personalised products

This applies in particular to:

• custom-fit seat covers

• custom-fit car mats

WITHDRAWAL CONDITIONS

For products (items 3–6), provided they are not personalised:

The consumer has the right to withdraw from the contract within 14 days from the date of receiving the goods.

Withdrawal can be exercised by:

• submitting the standard withdrawal form, or

• sending any clear statement of withdrawal via email

RETURN OF GOODS

The consumer must return the product:

• at their own expense

• either by post or in person

• in original packaging

• with the original invoice

The trader will issue a refund within 1 working day after:

• receiving the returned goods

• verifying that the goods are undamaged and complete

Refunds will be made to the consumer’s bank account.

RETURN COSTS

The consumer bears the direct cost of returning the goods.

The return is considered timely if the goods are sent before the expiry of the 14-day withdrawal period.

LIABILITY FOR DIMINISHED VALUE

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish:

• the nature

• characteristics

• functionality

of the goods.

This means:

• the product may only be inspected as it would be in a physical store

• the product must not be used, modified, or altered

DEDUCTIONS FROM REFUNDS

If the value of the product has been reduced due to improper handling:

• the seller reserves the right to deduct an appropriate amount from the refund

• the deduction will be based on objective assessment of the damage